1. Agreement
By accessing or using Rentyn, you agree to these Terms of Service, the Privacy Policy, the SMS Terms, and any order form, checkout page, plan terms, or written agreement that applies to your account. "Rentyn," "we," and "us" refer to the operator of the Rentyn service.
Rentyn's mailing address is 265 rue Hymus, Pointe-Claire, QC H9R 0G2, Canada. Rentyn serves customers in Canada and the United States.
If you are using Rentyn on behalf of an organization, you represent that you have authority to bind that organization to these terms.
2. Rentyn Services
Rentyn provides AI-assisted tools for landlords and property operators, including tenant call and text intake, maintenance triage, summaries, routing, escalation rules, account dashboards, and related operational records.
Rentyn is not a property manager, broker, lawyer, accountant, emergency responder, insurance provider, repair vendor, or government agency. Rentyn does not make final legal, housing, eviction, safety, rent, or repair decisions for you.
Subject to these terms, Rentyn grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Rentyn service for your internal property operations purposes.
3. Accounts and Authorized Users
You must provide accurate account information and keep login credentials secure. You are responsible for all activity under your account and for ensuring that only authorized personnel can access tenant, property, communication, billing, and vendor information.
4. Landlord Responsibilities
- Configure accurate properties, units, tenant contacts, vendors, policies, emergency routing, spending limits, and approval rules.
- Review AI-generated responses, summaries, classifications, and recommendations as appropriate for your risk level and workflow.
- Obtain and maintain any notices, consents, authorizations, and agreements required for tenant calls, texts, recordings, transcripts, AI interactions, and data processing.
- Comply with housing, privacy, consumer protection, communications, call recording, tenant-landlord, accessibility, emergency, and other applicable laws.
- Maintain human escalation paths for urgent, emergency, safety, habitability, legal, or sensitive matters.
5. AI Limitations
AI systems can be incomplete, incorrect, delayed, or inappropriate for a specific situation. Rentyn may generate summaries, suggested responses, classifications, or routing recommendations, but you remain responsible for final decisions and outcomes in your property operations.
6. Communications, SMS, and Calls
Rentyn may help send or receive SMS, voice calls, emails, and related communications. Calls handled through Rentyn are recorded and may be transcribed. You must ensure recipients have agreed to receive communications and recording notices where required. You must not use Rentyn to send unlawful, deceptive, harassing, emergency-only, or unsolicited communications.
Additional terms for text messaging are available in our SMS Terms. Additional disclosure for AI interactions, call recording, and transcription is available in our AI and Call Notice.
7. Payments, Subscriptions, Cancellation, and Refunds
Paid plans are billed through Stripe or another payment provider according to the plan, checkout page, invoice, or order terms shown at purchase. You authorize recurring charges for subscription plans until you cancel.
You may cancel according to the account settings or support process available at the time. Unless a checkout page, order form, or written agreement says otherwise, cancellations take effect at the end of the current billing period.
You may request a refund within 14 days after your first paid purchase. If your plan includes a free trial, the first paid purchase is the first charge after the trial ends. Renewals, later purchases, usage-based fees, setup fees, and amounts outside that 14-day first-purchase window are non-refundable except where required by law.
We may change plan features, limits, and pricing. We will provide at least 30 days' advance notice before applying a price increase to an active subscription.
Nothing in this section limits rights that cannot be waived under applicable consumer protection law, including the Quebec Consumer Protection Act where it applies.
8. Acceptable Use
You may not use Rentyn to violate law, infringe rights, send spam, transmit malware, scrape or reverse engineer the service, interfere with service integrity, bypass security controls, misrepresent AI as a human where disclosure is required, or process sensitive data beyond the scope supported by Rentyn.
9. Customer Data and License
You retain rights to tenant, property, and operational data you provide to Rentyn. You grant Rentyn a worldwide, royalty-free license to host, process, transmit, store, summarize, analyze, secure, support, and improve the service using that data, subject to the Privacy Policy and Data Processing Addendum. This license ends when your data is deleted in accordance with those documents.
You represent that you have the rights to provide that data to Rentyn and that doing so does not violate any law or third-party rights.
10. Service Availability, Changes, and Force Majeure
We work to keep Rentyn available, but the service may be interrupted by maintenance, provider outages, communications carrier issues, internet failures, security events, or events outside our control. We may modify, suspend, or discontinue features as we improve the service.
Rentyn will not be liable for delays or failures caused by events beyond our reasonable control, including natural disasters, government actions, telecommunications or internet failures, carrier outages, third-party service disruptions, cyberattacks, strikes, or other force majeure events.
11. Disclaimers
Rentyn is provided "as is" and "as available" to the fullest extent permitted by law. We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and uninterrupted or error-free operation.
Rentyn makes no warranty or representation regarding: (a) the accuracy, completeness, timeliness, or fitness for any purpose of AI-generated summaries, classifications, responses, or routing recommendations; (b) the outcome of any tenant communication, maintenance request, escalation, or property operation handled through the service; (c) the performance or reliability of any third-party provider, carrier, or vendor; or (d) that the service will meet your specific operational, legal, or compliance requirements.
AI output is an assist, not a decision. Rentyn's AI systems may be incomplete, incorrect, or inappropriate for a given situation. You assume full responsibility for reviewing AI output and for all property operations decisions, tenant communications, vendor instructions, and legal obligations arising from your use of Rentyn.
Rentyn is not a licensed property manager, legal advisor, safety inspector, or emergency service. Nothing in the service constitutes legal, housing, safety, or professional advice.
12. Limitation of Liability
To the fullest extent permitted by law, Rentyn will not be liable for indirect, incidental, special, consequential, punitive, exemplary, or lost-profit damages, including damages arising from missed escalations, delayed communications, AI errors, data loss, tenant injuries, property damage, regulatory fines, or third-party claims. This exclusion applies regardless of whether Rentyn was advised of the possibility of such damages.
Our aggregate liability for all claims relating to the service will not exceed the fees you paid to Rentyn in the three months before the event giving rise to the claim, or 100 CAD if no fees were paid.
Claim limitation period. Any claim or cause of action arising from or relating to the service or these terms must be filed within one year after the claim arose. Claims not filed within this period are permanently barred, to the fullest extent permitted by law.
No class actions. To the fullest extent permitted by law, all claims must be brought in your individual capacity and not as a plaintiff or class member in any class, collective, or representative proceeding.
Nothing in this section limits liability that cannot be excluded by law, including liability for fraud or willful misconduct.
13. Indemnity
You will, at your own expense, defend, indemnify, and hold harmless Rentyn and its operators, personnel, and service providers from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) your property operations and management decisions; (b) tenant, resident, vendor, or staff communications made through or in connection with Rentyn; (c) your failure to obtain required consents for call recording, SMS, data processing, or AI interactions; (d) your violation of any applicable law, regulation, or third-party right; (e) any claim by a tenant, resident, vendor, or third party arising from your use of AI-generated output or your property operations; (f) misuse of the service or breach of these terms.
Rentyn reserves the right to assume control of the defense of any matter subject to indemnification, at your expense.
14. Termination
We may suspend or terminate access if you violate these terms, create risk for Rentyn or others, fail to pay amounts due, or use the service in a way that may violate law or provider requirements. You may stop using Rentyn at any time, subject to any active subscription or order terms.
Sections that by their nature should survive termination will survive, including sections on customer data, disclaimers, limitation of liability, indemnity, and governing law.
15. Governing Law and Venue
Unless a written agreement says otherwise, these terms are governed by the laws of the Province of Quebec and the federal laws of Canada applicable therein, excluding conflict-of-law rules. The parties irrevocably submit to the exclusive jurisdiction of the courts of Quebec, Canada for any dispute arising out of or relating to these terms or the Rentyn service.
Nothing in this section prevents either party from seeking injunctive or other equitable relief in any court of competent jurisdiction to protect intellectual property rights or confidential information.
16. Dispute Resolution
Before initiating any legal proceeding, you agree to contact Rentyn at support@rentyn.ca and give us 30 days to attempt to resolve the dispute informally. This requirement does not apply to emergency injunctive relief or claims arising from non-payment.
17. Changes to These Terms
We may update these terms from time to time. For material changes, we will provide at least 30 days' advance notice by email or by a prominent notice within the service. Continued use of Rentyn after the effective date of any change constitutes acceptance of the updated terms. If you do not agree to material changes, you may cancel your account before the changes take effect.
18. General
Severability. If any provision of these terms is found to be unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full force.
Waiver. Failure to enforce any provision of these terms will not constitute a waiver of that provision or any other right.
Entire Agreement. These terms, together with the Privacy Policy, SMS Terms, Data Processing Addendum, and any applicable order form or written agreement, constitute the entire agreement between you and Rentyn regarding the service and supersede any prior agreements or understandings on the same subject.
Assignment. You may not assign your rights or obligations under these terms without Rentyn's written consent. Rentyn may assign its rights and obligations in connection with a merger, acquisition, or sale of assets.
19. Contact
Questions about these terms may be sent to support@rentyn.ca.